• All Files
You're reading: SimplySNAP Online Help > Administration > System Configuration > Updating the SimplySNAP Site Controller

Updating the SimplySNAP Site Controller

The SimplySNAP hardware and application are continually evolving. From time to time Synapse will make new versions available. When this occurs, you'll want to update your site controller to take advantage of the newest functionality. This can be accomplished using a SimplySNAP update drive available from Synapse, or via a downloaded file and the System Upgrade button within the Backup/Restore tab.

NOTE: While it is possible to upgrade cellular equipped site controllers remotely, Synapse recommends that these units be upgraded using USB to avoid the data charges that may be associated with cellular service.

To update the SimplySNAP site controller using the System Upgrade button:

  1. Log in to the site controller you wish to update, then click Config - Backup/Restore to open the Backup/Restore tab.
  2. Verify you have a current backup of your system. For more information on backing up the system, see Backing up and restoring a system configuration
  3. Obtain the new SimplySNAP update file from Synapse.
  4. Click the System Upgrade button. When the pop up menu appears, click System Upgrade again to confirm your intention to upgrade.
  5. Browse to and select the update file, then click Open.
  6. If the lights on the site controller flash green, the update was successful. If the lights flash red, contact Synapse Customer Support for possible solutions.
  7. After the lights flash green, unplug the USB drive and power cycle the controller.

NOTE: During an update, the lighting controllers will blink their corresponding lights when each individual update is completed.

To update the SimplySNAP site controller using an update drive:

  1. Verify you have a current backup of your system. For more information on backing up the system, see Backing up and restoring a system configuration
  2. Obtain the new SimplySNAP USB update drive from Synapse.
  3. Plug the USB drive into the USB port on the site controller. This will begin the update process, which may take several minutes.
  4. If the lights on the site controller flash green, the update was successful. If the lights flash red, contact Synapse Customer Support for possible solutions.
  5. After the lights flash green, unplug the USB drive and power cycle the controller.

NOTE: During an update, the lighting controllers will blink their corresponding lights when each individual update is completed.