Updating the SimplySNAP Site Controller
The SimplySNAP hardware and application are continually evolving. From time to time Synapse Wireless will make new versions available. When this occurs, you'll want to update your site controller to take advantage of the newest functionality. This is accomplished using a USB flash drive available, or via a downloaded file and the System Upgrade button within the Backup/Restore tab.
NOTE: While it is possible to upgrade cellular equipped site controllers remotely, Synapse Wireless recommends that these units be upgraded using USB to avoid the data charges that may be associated with cellular service.
WARNING: Do not power cycle the site controller or any lighting controller within your installation during an update. This could corrupt the file system in a way that could require complete replacement. During an update the lights on the site controller will continue to blink throughout the update process. You should wait at least five minutes after an update before power cycling a site controller or lighting controller.
To update the SimplySNAP site controller using the System Upgrade button:
- Log in to the site controller you wish to update, then click Config - Backup/Restore to open the Backup/Restore tab.
- Verify you have a current backup of your system. For more information on backing up the system, see Backing up and restoring a system configuration
- Obtain the new SimplySNAP update file from Synapse Wireless.
- Click the System Upgrade button. When the pop up menu appears, click System Upgrade again to confirm your intention to upgrade.
- Browse to and select the update file, then click Open to start the update process. The lights on the site controller will blink continuously during the update. If the lights flash red, contact Synapse Wireless Customer Support for possible solutions.
- After the lights have stopped flashing green for at least five minutes, unplug the USB drive and power cycle the controller.
NOTE: During an update, the lighting controllers will blink their corresponding lights when each individual update is completed.
To update the SimplySNAP site controller using an update drive:
- Verify you have a current backup of your system. For more information on backing up the system, see Backing up and restoring a system configuration
- Obtain the new SimplySNAP USB update drive from Synapse Wireless.
- Plug the USB drive into the USB port on the site controller. This will begin the update process, which may take several minutes.
- If the lights on the site controller flash green, the update was successful. If the lights flash red, contact Synapse Wireless Customer Support for possible solutions.
- After the lights stop flashing green, unplug the USB drive and power cycle the controller.
NOTE: During an update, the lighting controllers will blink their corresponding lights when each individual update is completed.